Complaints Soar Over Student-Loan Collections

Matt Roth for The Chronicle

Ronald Collier, 70, has been getting calls from collection agencies nearly every day for four years, he says. He had students loans from the 80s and 90s but says he paid them off: "You feel powerless."
May 06, 2012 Premium content for subscribers. Subscribe Today

The first time Ronald L. Collier got a call from a debt collector, he was stunned. Mr. Collier, a retired minister who attended seminary in the 1980s and 90s, says he was sure he had paid off his student loans years earlier.

The next time a collector...

This content is available exclusively to Chronicle subscribers