As Loan Servicers Multiply, So Do Problems for Students, College Officials Say

Saul Loeb, AFP, Getty Images

The U.S. Department of Education building in Washington, D.C.
September 23, 2012 Premium content for subscribers. Subscribe Today

When students or recent graduates come to talk with Anthony M. Sozzo about repaying their federal loans, he sometimes struggles with what to tell them.

It's not that Mr. Sozzo, an associate dean for student affairs at New York Medical College, is new...

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