I've just been asked to review a high level Users Requirement Specification for IT in a new campus development. I'm fairly IT literate but have hit a few things I don't understand. To wit:
Oh lor! Somebody in your IT services has been playing buzzword bingo and has caught a bad attack of web2.0orhea. Whoever they are, take them out and string him (trust me, it will be a him) up by the short and curlies for the ravens to peck at!
1. applications centric end-to-end latency
How to ensure that stuff still looks good once it gets to the user. If you stick the term into google, you get a selection of articles about how standard measures of testing latency don't often seem to work with video.
2. technology „touch points‟
How and where technology impacts upon users. So, f'r instance, if you're talking about your campus's online presence, the touch points may be the web site, a facebook page, twitter feed, etc. You also have to ensure that all of these work across a variety of technologies . . . so if your stuff only works well on IE on a traditional windows box or your mobile site only works on an iPhone, you're not only limiting your potential touch points, but you may even be providing a negative touch point that may make a potential customer/student go somewhere else.
3. latency sensitive „media‟ applications
Stuff that depends on a rapid real time response for effectiveness. The usual example here is online gaming... hammer the mouse and get no feedback, hammer the mouse again, screen suddenly flashes through six transitions and you walk straight into the troll, crunch. In an academic context, online science simulation experiments and conferencing/chat programs often experience the same problems.
4. when internet access and bandwidth is „contented‟ in service provider networksWikepedia
has a fairly decent description of contention ratios. I assume that at this point they're talking about potential problems related to off-campus access to resources?
Bad contention ratios have a nasty habit of absolutely killing the kinds of apps referred to in section 3.
If the rest of the document is written in the same manner, you have my deepest sympathies and the offer of several suitable beverages!