I have a new candidate for a really bad airport setup...or maybe it deserves a different threead...
I arrived at CMH (Col's, OH) at 6 AM for a 6.40 flight.
Because of the upcoming holidays, the place was packed.
Delta has its own gate...also its own TSA entrance area.
Therein lies the problem....and it wasn't just mine.
There was a spelling error on my ticket...I'd booked over the phone in a bus station, we were spelling everything back to each other, but it somehow got through.
I'd already traveled on it, but little miss bright eyes at the entry podium (notice the inflated terms for things...it used to be just a desk....) won't let me go,on, I have to go baaaacckk to the special services desk and get it fixed...and oh, since they're backed up, I'll miss my flight now, so I'm supposed to ask them to re-book me, now, too.
So, because of all the peripatetic Buckeyes, the other direct flights are full, and so now I have an 8.30 flight via LGA to my final destination, and will be 2 hrs later to boot.
Fine, I'll be delayed but I'll get there.
Much worse is what happened to the sweet Cambodian couple ahead of me.
Chatting in line, they said they had to get back because of visa and work constraints, and had to be up early the next AM to be at work upon arrival, given the dateline differences, etc.
They arrived at CMH at 5 AM, when it opened, for their 6.40 flight, to be sure of getting in, but because TSA here is so maddeningly meticulous, they've missed their flight, and need to rebook.
Come back tomorrow, they're told..all sold out. No apologies, no effort to empathize. No way to even partially rebook, no offer to connect with another carrier.
I went over to talk to them, and another person did so, as well...between us, we suggested they go to Travellers Aid near the baggage area, to get lodging, and maybe an advocate to help with the visa and work issues.
Back in line, we're being made to remove jackets as well as coats. Nearly every other person gets pulled aside for additional checking. Its like there's a quota they have to reach and they're going to be sure to reach or exceed it, no matter what.
My whole bag is torn apart because of a change purse full of change: they couldn't tell what it was. Another fellow offers to let them keep his hair gel, he needs to run for his gate after a 1/2 hr wait in line and 10 min. delay while they pull other bags apart for stuff they can't read on the screen.
But that lets them use the bright, new, shiny spiffy gel scanner, taking more time, of course...the poor guy goes flying down the hall to his gate just before they close.
Are they all new employees?
Nope, it's always been this way but it's gotten worse, it seems, like little tin gods pulling out every tiny thing just because they can.
They're so diligent over tiny things, they're going to miss a big issue someday, I'm sure. And talking with a flight attendant on my way to my gate, it sounds like even their flight team has trouble.
I will never fly Delta out of CMH again.