Effective colleges value clear communication — especially in times of crisis. There have been many such occasions during the past year, as colleges have faced student protests, political battles, and growing pressure to demonstrate their value. This year's Great Colleges to Work For survey, based on the responses of 46,000 campus employees, underscores the importance of good communication in the workplace. Colleges that consistently rank high in the survey have built a strong culture of communication. This special report examines several other workplace issues where strong communication is key, including the rise of millennials into management, anxiety over "campus carry" laws that allow students in some states to bring guns to class, and a growing faculty effort to seek new ways of demonstrating the value of scholarly work.