Good morning, and welcome to Friday, June 21. Beckie Supiano, Megan Zahneis, and Fernanda Zamudio-Suarez wrote today’s Briefing. Julia Piper compiled Comings and Goings. Get in touch: dailybriefing@chronicle.com.
Understanding the continuing FAFSA crisis
The annual meeting of the National Association of Student Financial Aid Administrators, held in Milwaukee earlier this week, took on an urgent tone this year. The disastrous rollout of the new Free Application for Federal Student Aid, or FAFSA, has put aid officers in a challenging spot.
They typically see themselves as both providers of college access and stewards of taxpayer money. Most students need to know their aid offers to enroll; most colleges rely on enrollment to pay the bills. Aid officers can give students estimated awards — but they need to plan for cases where students get less aid than they’d expected.
The FAFSA fiasco could erode the already-fragile trust many students and families — especially the most vulnerable ones — have in higher education. Our Eric Hoover, who has been reporting on the implications of the FAFSA rollout, shared these observations from the conference:
This isn’t a meeting you usually attend, but you felt it was important to go this year. Why?
I wanted to better understand the nuances of the continuing FAFSA crisis and its ripple effects. This large gathering, with folks from all kinds of colleges, provided a rare opportunity for me to shut up and listen to revealing conversations about the complexities of financial-aid work.
What were your impressions of the conference?
Many of the sessions had clear, focused, and concrete content. It was refreshingly practical, with a real urgency to the dialogue. Many people were more than willing to speak with me and answer my questions — even my dumb questions.
What was the mood like among attendees?
Financial-aid officers are fed up with the Education Department. They’re exasperated and exhausted. They’re deeply frustrated by the lingering problems with the federal-aid process. During one session, there were gasps and groans when a presenter read from the department’s announcement on Monday that colleges won’t be able to make corrections to students’ FAFSAs until the first half of August, around the time classes will be getting underway.
Still, I was struck by financial-aid officers’ resilience — and sense of humor. They joked about eight-day work weeks, sleepless nights, and canceled summer vacations. But these folks are problem-solvers; many said they were determined to keep pushing through this crisis.
The NASFAA conference allows financial-aid officers to hear directly from Education Department officials. What was that like this year?
Awkward, but not as awkward as expected. Financial-aid officers welcomed officials from the Federal Student Aid office graciously. They asked tough questions; some vented. But they listened. Later, some said that they were reassured by what they heard from the department; others said they have lost trust in the federal-aid process that won’t be easy to restore.
Read more on the FAFSA: