For senior international officers, new priorities — and new challenges
The role of the senior international officer, the top campus administrator responsible for global education, has been evolving, and the Covid-19 pandemic has probably accelerated those changes, according to a report from the Institute of International Education.
While the report was originally meant to be a historical look at the role, the institute’s research ended up highlighting the current and future challenges facing SIOs, said Mirka Martel, the group’s head of research, evaluation, and learning, who wrote the paper with Allan Goodman, its chief executive.
Since the pandemic began, managing health and safety risks has taken on more importance — a shift that comes as little surprise. But other areas have also taken on greater urgency, including strategic planning, fostering innovation and learning, and increasing support for international education, the institute found in a survey of international administrators.
Dealing with immigration policy and leveraging technology to expand global-education opportunities were also bigger priorities.
Advocating for the importance of international education will probably continue to be a major role for SIOs, Goodman and Martel wrote, quoting one administrator who observed, “the biggest challenge is to keep internationalization a priority on campus, in light of all the other competing priorities and the financial challenges facing our and other universities.”
So what’s it like to be a SIO today? I turned to Ahmad Ezzeddine, who became Wayne State University’s first senior international officer in 2007. A decade and a half in the role has helped him become more nimble in responding to the job’s many challenges. But those challenges keep coming, including the pandemic, a sometimes-hostile political environment, and global crises such as the war in Ukraine and earthquakes in Syria and Turkey. “You have to be able to lead through uncertainty,” Ezzeddine said. “I call it managing the gray.”
Still, Ezzeddine — who, along with Thomas Buntru of the University of Monterrey, in Mexico, was recently named senior international officer of the year by the Institute of International Education — is quick to say he loves the work. “Every time I land in another country, I get goose bumps,” he said.
I talked recently with Ezzeddine. Here are excerpts from the interview, edited for length and clarity.
How do you make the case for the work that universities do globally?
I do it from the ground up and from the top down. I think you need to constantly make the case with the senior administration. You bring opportunities to them. You make the case for the importance and the value: It comes with students, it comes with money, you could have more research opportunities. Partnerships can open doors for those types of things that they’re interested in pursuing.
Then from the ground up, it’s providing incentives and making the work of the faculty easier. A lot of what we do is exposing them to these opportunities, making the connections, giving them a chance to travel and see for themselves what the potential is. That’s what builds the momentum.
Has the work of a SIO become more or less challenging?
A lot of aspects are still exciting, but it is more challenging. We’re leaned on to answer when you have these crises. This is when experience comes into play. There are a lot of gut decisions. You’re making a judgment at the end of the day, sometimes without a lot of information.
When the pandemic started, I was the first one on campus to start raising the flag. We were about to send students on our faculty-led study-abroad programs for spring break. I had to go to the cabinet and the president and say, “I’m canceling all these programs, and it’s going cost us a lot of money, but I don’t think we should send the students.” Some faculty and students were not happy with me, but it turned out to be the right call. We’re at the forefront of crises, especially if they’re starting outside of the U.S.
Obviously, responding to Covid was difficult. But are there other things that have become more challenging for SIOs in 2023?
There’s this big push and tension now that there’s emphasis back on enrollment and finances. How do you maintain support for international activities and maintain the balance between mobility and the internationalization of the curriculum? The focus on enrollment is challenging because that’s impacted dramatically by the geopolitical landscape — not to count visa issues and the bursting of the Chinese bubble. It’s this chase, and that’s putting a lot of pressure on SIOs.
And then there are the challenges that we have in higher ed in general, the whole conversation about the value of degrees. Where does international education fit into that conversation? Especially when we talk about competencies, international competencies are important for us to be competitive. So how do you build that into a conversation that focuses on work-force development?
We were talking about the benefits of experience, but my completely unscientific sense is that we are seeing a lot of long-tenured SIOs stepping down and retiring. What could turnover mean for international education?
It’s both good and bad. It’s bad in the sense that you’re losing a lot of institutional knowledge and expertise. But of course, there’s value in bringing in new blood and new ideas and people who are more familiar with what the new generations are facing. The question, though, is why are some of these folks retiring? It’s been a tough three or four years, and it doesn’t look like it’s going to let up. I think that it would be worth exploring how many of those retiring would have done so if things were less intense.
Are there ways you keep finding excitement in what you do?
The work is so important, especially considering the craziness that we’re seeing around the world. This is why we need people who understand the world much better and the problems that the world is facing. The more people are aware of these challenges, I think the more we can make it a better world. The chance to have more of our students be exposed to that and more of our faculty engage in that — that’s what keeps me going.